Rate limits

Rate Limits

API access is rate-limited per tenant to keep the platform fast for everyone.

Limits

• 100 requests / minute per tenant on standard endpoints
• 20 requests / minute on certificate-generation endpoints (Puppeteer is heavier)
• 5 requests / minute on auth endpoints (login, register, password reset)

Headers

Every response includes:

• X-RateLimit-Limit — total quota for the window
• X-RateLimit-Remaining — calls remaining
• X-RateLimit-Reset — Unix timestamp when the window resets

When you hit a limit

We return HTTP 429 Too Many Requests with a Retry-After header in seconds. Back off for that long before retrying.

Best practices

• Use the updatedAt filter on list endpoints rather than re-pulling the world
• Subscribe to webhooks for change notifications instead of polling
• Cache lookup data (locations, customers) on your side
• Respect Retry-After — repeated bursts past a 429 will trip a longer timeout

Need more

Enterprise plans get higher limits by default and can request bespoke ceilings. Contact support with the use case.