Privacy Policy

1. Introduction

Jewel Value ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our jewellery valuation platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, password)
• Business information (company name, address)
• Customer data you enter for valuations
• Payment information processed through Shopify
• Communications with our support team

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process valuations and generate certificates
• Communicate with you about your account
• Improve our platform and develop new features
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our platform, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability

7. GDPR Compliance

For users in the European Economic Area, we comply with the General Data Protection Regulation (GDPR). We process personal data based on legitimate interests, contractual necessity, and your consent where required.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

9. Cookies

With your consent, we use cookies and similar technologies for product analytics and conversion measurement, provided by Google Analytics and Google Tag Manager. Advertising storage, advertising personalisation, and advertising user-data consent remain disabled, and we do not load third-party advertising or social-media tracking pixels.

You can accept or reject optional analytics when you first visit, and you can change your mind at any time using the "Cookie settings" link in the footer of any page. You can also control cookies through your browser settings.

10. Training Videos and YouTube

The Training Centre library uses click-to-load previews for videos hosted by YouTube. Dedicated lesson pages display the selected video directly and therefore connect to YouTube when the page opens. Google and YouTube may receive technical connection information and use cookies or similar technologies under their own privacy terms. All embedded playback uses YouTube's privacy-enhanced domain.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@jewelvalue.app