Accessing invoices and receipts

Jewel Value subscriptions are billed through Shopify, so invoices and receipts come from Shopify rather than from Jewel Value.

Where to find them

Jewel Value charges appear on your Shopify bill. In Shopify admin, go to Settings > Billing to view and download bills; the Jewel Value subscription is listed with your other Shopify charges.

Settings > Billing inside Jewel Value shows your current plan and trial status, and links to Shopify for everything else.

Refunds

A refunded charge shows as a credit on your Shopify bill. If you believe a charge is wrong, contact support and we'll review it with you.

Tax and VAT

Shopify calculates taxes and invoice details from the store and billing information it holds. If a charge's tax details are wrong, review it in Shopify admin and contact Shopify Support.