Accessing invoices and receipts

Invoices and Receipts

Every charge produces a downloadable invoice. They live under Settings > Billing in the Invoices section.

What's on the invoice

• Tenant name and address (from Settings > Company)
• Line items: plan, period, prorations
• Tax / VAT calculated based on your billing country
• Total in your account currency

Download

For current subscriptions, invoices and receipts are issued by Shopify and appear with the store's Shopify billing records. Existing legacy Stripe customers can still use the Stripe billing portal.

Refund receipts

If a charge has been refunded, the original invoice shows the refund line and a credit note PDF appears alongside it.

Tax / VAT specifics

Taxes and invoice details are calculated by Shopify using the store and billing information held in Shopify. Review the charge in Shopify Admin and contact Shopify Support if its tax details are incorrect.