Understanding billing cycles
Jewel Value plans are billed through Shopify in US dollars, monthly or annually. Receipts and payment details are managed by Shopify.
Plans
- Basic: $9.99 a month or $99 a year
- Professional: $29.99 a month or $299 a year
- Enterprise: $59.99 a month or $599 a year
See Upgrading or downgrading plans for what each plan includes.
Free trial
New accounts start with a 14-day free trial that includes the full product, custom branding included. No card is needed to start a trial at jewelvalue.app.
- A banner in the app shows how many trial days are left.
- When the trial ends without a plan, valuations, customers and reports are paused until you choose one. Your data is kept, and Settings > Billing stays available so you can subscribe.
Starting a paid plan
Paid plans use Shopify's Managed Pricing.
- Installed from the Shopify App Store: open Settings > Billing and select Manage Plan on Shopify, or use the billing button on the Jewel Value home page in Shopify admin. Choose a plan on Shopify's plan page and approve it.
- Signed up at jewelvalue.app: Settings > Billing shows Install through Shopify. Install Jewel Value on your Shopify store, then choose a plan. See Installing from the Shopify App Store.
Changes and cancellation
Plan changes and cancellations are handled on Shopify's plan page, which shows the price and when a change takes effect before you approve it. Selecting Cancel in Settings > Billing takes you to Shopify; your subscription continues until you finish cancelling there.
Failed payments
If a Shopify charge fails, Shopify controls the billing status and the payment method. Use Manage Plan on Shopify to see the current status and your options.
Refunds
If you believe a charge was made in error, email support@jewelvalue.app promptly from the address on your account. We review refund requests individually, in line with Shopify's billing rules and applicable consumer law.