Understanding billing cycles
Billing Cycles
Jewel Value offers monthly and annual plans in US dollars through the Shopify App Store. Your renewal date and receipts are managed by Shopify.
Free trial
New accounts come with a 14-day free trial. No card is required up front.
- A banner in the dashboard shows how many trial days remain
- When the trial ends, access to valuations, customers, and reports is paused
until you choose a plan — your data is kept safe and Settings > Billing stays available so you can subscribe at any time
Plan changes
Upgrading takes effect immediately and is prorated. Downgrading takes effect at the end of the current billing period.
Starting a paid plan
New paid subscriptions require an eligible Shopify store. Install Jewel Value from the Shopify App Store, choose a plan in Shopify's managed-pricing screen, and approve the subscription in Shopify Admin.
Existing legacy Stripe customers retain access to the Stripe billing portal, but new standalone Stripe subscriptions are not offered.
Failed payments
If a Shopify charge fails, Shopify controls the billing status and payment method. Open Settings > Billing and follow Manage Plan to Shopify Admin for the current status and available actions.
Refunds
If you believe a charge was made in error, contact support@jewelvalue.app promptly from the email on your account. We review refund requests individually in line with Shopify billing rules and applicable consumer law.