Adding images and photos
Photos
Good photos are the difference between a certificate that survives an insurance claim and one that doesn't.
Required shots
- Top view: full item, centred, on a neutral background
- Detail of any gemstone: close enough to see the stone's character
- Hallmarks: macro shot of any stamps on the metal
Recommended additional shots
- Reverse / underside: settings, hidden hallmarks
- Side profile: depth of stones, ring shank thickness
- Wear shot (optional): item on the customer if they consent
Specs
- JPEG or PNG, up to 10 MB per file
- Minimum 1500px on the long edge for sharp PDF output
- Sensible lighting — diffused, no flash directly on the stone
Where photos appear
Up to 4 photos render on the PDF certificate, in a 2x2 grid in the Item Photographs section. The first photo also appears on the customer-portal share page.
Retake from the detail page
If a photo turns out to be poor quality, you can replace it from the valuation detail page without re-creating the whole valuation.